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Learn more about how we’re supporting the fight against Covid-19

With the fast-changing COVID-19 situation, we understand what challenging times these are for everyone: for you, your business and your family. As a family business ourselves, our priority is taking care of our colleagues, our customers, partners and suppliers.

We have introduced extra measures across our sites to look after our colleagues and all those who still need to come to our premises in person, including delivery staff: we are promoting social distancing at work; encouraging those who can work from home to do so, including both office and field teams; postponing any non-essential visits and events; implementing more vigorous cleaning regimes; and employing video technology to conduct meetings and customer visits wherever possible.

With this in mind, I wanted to get in touch with you personally to explain what steps we are taking at Altro to continue supporting you with your business.

The Global Altro Leadership Team is meeting daily to consider the latest government guidance in those markets in which we operate. As a global business with local presence, we can respond swiftly to regional customer needs and are structured in such a way that we are able to maintain stock levels and global supplies. I want to reassure you that we are very much open for business as usual and will do everything we can to respond to your individual circumstances.

In the coming days and weeks, we will keep you updated on how we are responding to the evolving situation. You will shortly hear from us about all the different ways you can stay in touch with us, so that we can carry on working together. Should you have any queries whatsoever, please do not hesitate to get in touch with your regular, local Altro contact.

I would like to take this opportunity to wish you, your family and colleagues good health and assure you that we are doing everything we can to maintain the excellent level of customer service that you have come to expect from Altro.

With kind regards

Richard Kahn
CEO Floors and Managing Director, Altro Group

Altro Business Continuity - Coronavirus

Since late January 2020, we have been closely monitoring the spread of the Coronavirus across the world. Since that time, we have been taking action to ensure that our business continuity plans support our customers and are ready for us to implement if it becomes necessary for us to do so. Our Business Continuity Team, comprising of members of the Board and of the senior management team, meet on a daily basis to monitor the fast evolving situation globally. Whilst we are sure you appreciate this is a constantly evolving situation, we anticipate that under the most currently foreseeable contingencies, we will be able to continue supporting and servicing our customers.

Sourcing

The majority of our flooring and walling products are manufactured in the UK with our key raw materials being sourced from the UK and Europe. Due to lead times, we already hold significant stocks of raw materials and finished goods as well as a contingency stock to manage fluctuations in demand. In addition, to ensure the continuation of supply, we are communicating regularly with our suppliers and, if the sourcing lead times increase, we will transfer to our other sourcing partners.

Altro Team

To avoid placing our own staff and our visitors at risk and to prevent us from contributing to the spread of the virus, the Company has decided to implement social distancing by minimising the number of individuals at any one time on all of our sites. To this end, we have asked that external visitors to our sites are limited to essential visits only. In addition, we have implemented home working for those of our staff that are able to work remotely. We have also enhanced the daily cleaning and sanitation of all areas of our buildings.

We have also advised our staff to limit their business travel (and always following local government advice relating to overseas travel) and have recommended the use of technology, such as video conferencing, as a substitute for face to face meetings.

We are grateful for your continued understanding and appreciate your support in safeguarding the wellbeing of our communities and contributing to the efforts in containing the outbreak.

We are continuing to closely monitor the situation as it develops. In the meantime if you have any questions in relation to this, please do not hesitate to contact a member of the Altro team.

Updated 18.3.20