Questions? Feedback? powered by Olark live chat software

Learn more about how we’re supporting the fight against Covid-19

With the fast-changing COVID-19 situation, we understand what challenging times these are for everyone: for you, your business and your family. As a family business ourselves, our priority is taking care of our colleagues, our customers, partners and suppliers.

We have introduced extra measures across our sites to look after our colleagues and all those who still need to come to our premises in person, including delivery staff: we are promoting social distancing at work; encouraging those who can work from home to do so, including both office and field teams; postponing any non-essential visits and events; implementing more vigorous cleaning regimes; and employing video technology to conduct meetings and customer visits wherever possible.

With this in mind, I wanted to get in touch with you personally to explain what steps we are taking at Altro to continue supporting you with your business.

The Global Altro Leadership Team is meeting daily to consider the latest government guidance in those markets in which we operate. As a global business with local presence, we can respond swiftly to regional customer needs and are structured in such a way that we are able to maintain stock levels and global supplies. I want to reassure you that we are very much open for business as usual and will do everything we can to respond to your individual circumstances.

In the coming days and weeks, we will keep you updated on how we are responding to the evolving situation. You will shortly hear from us about all the different ways you can stay in touch with us, so that we can carry on working together. Should you have any queries whatsoever, please do not hesitate to get in touch with your regular, local Altro contact.

I would like to take this opportunity to wish you, your family and colleagues good health and assure you that we are doing everything we can to maintain the excellent level of customer service that you have come to expect from Altro.

With kind regards

Richard Kahn
CEO Floors and Managing Director, Altro Group

Altro Whiterock Premier Installers

Altro Whiterock Premier Installers

Altro Whiterock Premier Installers are selected by Altro for their high level of skill and expertise as well as their commitment to our quality values. Their technical and installation staff are trained by ourselves and regularly audited to ensure the highest standards are maintained. We work together with our Premier Installers in developing new products, finishing details and installation procedures.

The Altro Whiterock Premier Installer Charter identifies the standards expected from an Altro Premier Installer and is the benchmark against which performance can be measured so that we continually challenge ourselves to maintain the highest standards by improving collective and individual ability, quality and performance.

Altro Whiterock Premier Installers will

Provide professional assistance to clients

  • on technical issues such as product selection, surface preparation, site conditions and installation detailing.
  • with comprehensive and accurate quotations and specifications
  • by liaising with Altro to resolve technical difficulties
  • delivering contractual documentation in full and on time.

Demonstrate the highest standards of workmanship when carrying out the installation of Altro Whiterock products ensuring at all times that

  • works are undertaken by qualified, trained and experienced staff utilising approved and appropriate methods and finishing.
  • site personnel are trained and where necessary certified to carry out their duties and are equipped with the required personal protection equipment and safe and serviced tools and equipment.
  • their operatives work in a courteous, tidy, efficient and professional manner, cooperating with the site managers and other trades.
  • all projects are completed to the clients satisfaction and are fully compliant with Altro specifications.

Observe all current legislation and best practise including

  • Construction (Design and Management) Regulations 2007
  • Construction Skills Certification
  • Health and Safety
  • Environmental
  • as well as those requirements prescribed by site operators

For details of our Premier Installers in your area, please contact us on 01 907 5821.

Altro Whiterock Premier Installers are independent businesses with no legal or financial connection to Altro Limited (“Altro”) or any company within the Altro group of companies.  Altro have no control over any Premier Installer and any prospective customers of a Premier Installer must make their own enquiries and satisfy themselves about the quality and workmanship of that Premier Installer. Altro accept no liability for the activities or workmanship of any Premier Installer.