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Learn more about how we’re supporting the fight against Covid-19

With the fast-changing COVID-19 situation, we understand what challenging times these are for everyone: for you, your business and your family. As a family business ourselves, our priority is taking care of our colleagues, our customers, partners and suppliers.

We have introduced extra measures across our sites to look after our colleagues and all those who still need to come to our premises in person, including delivery staff: we are promoting social distancing at work; encouraging those who can work from home to do so, including both office and field teams; postponing any non-essential visits and events; implementing more vigorous cleaning regimes; and employing video technology to conduct meetings and customer visits wherever possible.

With this in mind, I wanted to get in touch with you personally to explain what steps we are taking at Altro to continue supporting you with your business.

The Global Altro Leadership Team is meeting daily to consider the latest government guidance in those markets in which we operate. As a global business with local presence, we can respond swiftly to regional customer needs and are structured in such a way that we are able to maintain stock levels and global supplies. I want to reassure you that we are very much open for business as usual and will do everything we can to respond to your individual circumstances.

In the coming days and weeks, we will keep you updated on how we are responding to the evolving situation. You will shortly hear from us about all the different ways you can stay in touch with us, so that we can carry on working together. Should you have any queries whatsoever, please do not hesitate to get in touch with your regular, local Altro contact.

I would like to take this opportunity to wish you, your family and colleagues good health and assure you that we are doing everything we can to maintain the excellent level of customer service that you have come to expect from Altro.

With kind regards

Richard Kahn
CEO Floors and Managing Director, Altro Group

Talk to our CEO

At Altro we are committed to the continuous improvement of products and service. Our "Voice of the Customer" programme is an integral part of the way we do business and we are always keen to hear what you have to say about your experiences with us.

All the feedback you give to us is shared across the company, so that every team can look at how their actions are impacting on customers and what changes they can make. Some examples of those changes are featured in this part of the website, so you can see this isn't something we just talk about, but that we do take action on.

Your observations and opinions really do count. I have noticed a change in the way we work and that my teams are constantly referring back to points that you, our customers, have made on new products, promotions, service and the industry.

Everyone in the Altro team is committed to developing a partnership approach with customers where we share development ideas. This means more collaboration on product development, marketing and customer service activities. I continue to find these discussions incredibly valuable in helping me to shape the future direction of Altro.

I have been delighted to have the opportunity to talk face to face with so many of you, when you have visited us in Letchworth. I always ask the question "So what would you change if you were in my shoes?" and your answers have been hugely influential on the business. Unfortunately, I can't get to meet all our customers, so I hope that you will use our website to share your comments – good and bad - with me through the form below.

I want to thank you in advance for taking the time to share your experience of Altro with us. There are always things that we can do to improve and your comments are so important in helping me direct where we spend our time.

Richard Kahn

 

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