The Altro Assurance

The Altro Assurance

The Altro Assurance of Customer Satisfaction is a unique expression of our commitment to you. We strive to be a high performance floor and wall manufacturer and supplier, in all aspects of supply, service and support. In Altro, you’ll find a partner who will add value and take total ownership from concept to completion.

“Altro were really supportive throughout the project. We felt in safe hands. We didn’t have to worry if there was a problem - Altro were always keen to help solve it.”
Penny Bayliss-Robbins, Artcare Team, Salisbury District Hospital, UK

Here are some of the ways in which the Altro Assurance will work for you…

Peace of mind

  • Established over 95 years
  • Global, leading, reliable manufacturer
  • Over 50 years' experience in floors and over 30 years' in wall cladding
  • Products tested to UK, European, American, Australian and New Zealand standards
  • BS EN ISO 9001:2008 compliant
  • Industry-leading, generous, no quibble guarantees
  • We listen to your requests and pioneer solutions
  • Value engineering: click here for more information about lifecycle costs 

Technical support

  • Global Technical Services Team
  • Expert solutions and information providers
  • Substrate and installation specialists
  • Supporting you from initial enquiry for the life of your product
  • Training schools, in-house and on-site, to promote best practice
  • Detailed installation instruction manuals available
  • Site visits to see a product in situ
  • Test areas to make sure a product meets your needs

“We put every member of our staff through the Altro training school as it’s such a good starting point to give them the right knowledge and the opportunity to see how things should be done”.
Justin Dorling, Sales Director, MGD, UK

Support and guidance for life

  • Highly trained global Altro Consultants
  • Deal with one person, saving you time and hassle
  • Technical, product and market knowledge
  • Expert guidance on specifying, installing and maintaining our products
  • Reference sites, testimonials and case studies
  • Adding value to your project
  • Cleaning demonstrations
  • Customer care centres for help before, during and after installation
  • Request samples by phone, email or online.